Exceedra, a division of AFS technologies (formerly AFS Technologies TPM Retail), the leading provider of software solutions purpose-built for consumer goods companies, is also the consumer goods company (CPG) industry leader in Customer Satisfaction.
In the solution’s late 2018 TPM Retail Customer Survey, Exceedra professional & professional plus TPM discovered its Customer Satisfaction levels were astonishingly high, exceeding industry records. Clients gave the software provider a 96 percent Overall Support Satisfaction rate and an 88 percent Product Satisfaction rate. And the company stood heads-and-shoulders above industry standards with a 92 percent Overall Customer Satisfaction rate—ranking nearly 20 percent more than the average computer software customer satisfaction level, according to the American Customer Satisfaction Index.
An award-winning global solution provider, Exceedra provides software solutions purpose-built for consumer product manufacturers like Pfizer, Newman’s Own, KIND Snacks, Hain Celestial, SunnyD, and others. AFS Technologies SVP, Global Operations, Sharon Fay attributes the company’s strong following and the report’s shining accolades to the company’s deep industry knowledge and dedication to customers.
“Our unparalleled Customer Service and expertise is why our customers stay with us for so long,” Fay explains.
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