Home Retail Execution Retail Execution Solution Case Study: Carlsberg Breweries

Retail Execution Solution Case Study: Carlsberg Breweries

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The history of Carlsberg Breweries began in 1847 when J.C. Jacobsen established his state-of-the-art brewery on a hill outside Copenhagen, Denmark. Since then, Carlsberg has expanded to become the fourth largest international brewery group in the world.

Business Challenge

Carlsberg Breweries had hundreds of its field sales reps using an older version of AFS Retail Execution, on a Windows Mobile platform, for product sales and distribution throughout tens of thousands customers (retail & horeca) in the Baltic countries, including Lithuania, Latvia, and Estonia. As the company aligned around their long-term strategy planning, there were requests for a new platform and environment. Plus, it was also difficult to source new devices with Windows Mobile. Therefore, Carlsberg decided to completely upgrade their existing Retail Execution Solution.

Because of the platform switch, the project was becoming more of a fresh implementation rather than an upgrade and required a due diligence phase to evaluate other software vendors to find the best option for Carlsberg going forward. After Carlsberg’s research compared the retail execution solutions of other leading software companies, they decided to continue their relationship with AFS Technologies because AFS Retail Execution offered many more benefits than the other solutions. These benefits included:

  • Multi-platform strategy supporting many devices, which was a high priority for Carlsberg
  • AFS Retail Execution was purpose-built and mapped to Carlsberg’s success strategy
  • Minimal bureaucracy and usage of paper – all the important documents are now in electronic format
  • It empowered photo capture and rich media surveys directly within the app
  • AFS Retail Execution was already a tested solution, with a deep knowledge of Carlsberg’s business and processes, ready to work 100% on day one
  • AFS Technologies was a good fit for Carlsberg’s global template: Carlsberg decided to switch from IBM hosting to AFS hosting as we were able to follow all their internal policies, security rules & best practices

”Pushed by diverse forces such as technological innovations, changing market conditions, and old hardware, we needed to conduct a thorough due diligence process to ensure we selected the best solutions for our needs. We are convinced that AFS Retail Execution was the right fit for us since the people over at AFS know the beverage industry and have a robust solution which supported our long-term strategy,” said Curlu Seitumer, BSM, BRM, BPM Director, Carlsberg Group.

Implementation

The implementation on the new AFS Retail Execution went very smoothly. A decision was made to follow a cascaded implementation approach, starting with one country and expanding to the other Baltic countries. The plan was to have the whole procedure finished in less than six months based on the past experience and insights AFS had into Carlsberg’s business as well as the depth and scale of their process. The implementation also included requirements such as customization to the SAP ERP integration. Besides offering rapid time to value with a quick deployment, it was also a smooth error-free implementation.

The solution was successfully implemented right before the beginning of the peak season in Baltics countries. What is worth a mention is that the implementation was swift and did not cause any interruptions during our peak season which was very beneficial in helping our go-to-market strategy with AFS Retail Execution.

“The AFS Retail Execution go-live in the Baltics went smoothly, especially in Latvia where I am located. Everything went without any delays. All the obstacles we faced during the weekend of go-live were quickly resolved. I was pleasantly surprised by the professional team and that we got everything worked out within one weekend,” commented Ardo Uudmäe, Senior Sales Development Manager Baltics, Carlsberg Group.

After the implementation, all of our people were very happy. They got new mobile devices that provided additional functionality. The new user interface was more user-friendly and improved work productivity in the field. The application was also three to four times quicker than the older one, reducing the time spent at the client while also enabling the reps to action multiple activities in parallel,” said Seitumer.

After the deployment, Carlsberg immediately experienced positive changes: The whole workflow was improved and enabled faster results (the application itself was three to four times faster).

“The new AFS Retail Execution solution has been used in Estonia for months now and we are very satisfied. It has helped the sales reps work more effectively such as reduced time spent on order taking. We have also introduced new important functionalities like electronic information sharing (planograms, photos etc.) and benefits from the deployment of these modern devices has improved the way we work,” said Martin Raisma, Business Development Manager, Carlsberg Group.

  • The front-end and back-end were easy to support and maintain, including the ability to make updates and create custom workflows without coding knowledge, resulting in significant time and money savings.
  • The solution was more stable and efficient to work with orders, routes, forms and surveys.
  • The marketing documentation was suddenly at the reps’ fingertips enabling them to easily present and share information about new products, planograms and promotions.
  • Fast KPI availability for top management, gives them the ability to react and implement major improvements, such as decreasing out of stocks.
  • AFS Retail Execution improved information flow between Sales Representatives their Managers and Back Office and helped them identify and fix customers’ issues faster.
  • AFS Retails execution gave market ability to use a different set of devices, now markets are not limited to only single platform.
  • Swift and without single issue implementation and go-live right before peak season.

“I look forward to the fruitful cooperation and we are excited about the new AFS Retail Execution solution as it has brought us amazing new possibilities and business development opportunities,” said Ardo Uudmäe, Senior Sales Development Manager Baltics.